Coldstone Creamery/Rocky Mountain Chocolate Factory seeks a detailed, energetic, customer-service-focused individual to join our team. Our Coldstone stores consistently score in the top ten nationwide in terms of overall sales, cake sales, and operational excellence. Join our team and share our excitement about working in an environment that serves up homemade ice cream creations, ice cream cakes, and lots of smiles! Joining a team managed by White Management Corporation offers employees a full range of benefits that include health and dental insurance, vision insurance, 401k retirement savings, discounts at other White Management restaurants, and more.
- A working manager position responsible for day-to-day store operations
- Model excellent customer service, and manage a team that does the same
- Monitor daily and weekly cash control system, including daily bank deposits
- Ensure store is 100% compliant with ColdStone Creamery implementation system.
- Be the face of the store, handling all positive or negative feedback from guests, and working with each guest to ensure they are satisfied with their experience and excited to return
- Train future team members
- Communicate clearly and effectively with all team members, and handle all questions/concerns they may have.
- Open availability in terms of schedule
- Prior management experience is preferred
- A positive attitude
- A willingness to learn the business
- A commitment to excellence in operations and customer satisfaction
- An ability to work with others, listen to them, and help them succeed
- A sense of urgency and an ability to rally the team to perform their duties efficiently and effectively